Term & Conditions
TERMS + CONDITIONS
It is a condition of purchase that the customer is responsible for any customs or duty fees imposed by their local customs authorities. Please check your country's rules and regulations on importing and buying goods from overseas prior to purchasing as these amounts are subject to change. If your country requires you to pay duties and you choose not to, the item will either be returned to us, held by customs or destroyed and your original shipping fee can not be refunded.
We strongly suggest you consult with your local customs department to understand further about duties and taxes which may apply to your order and may be charged by your country. You can also call your local DHL centre and ask about the possible duties on your order.
Please note the size guides are general and sizes will vary slightly between fabrications. Please email Cocodechom@gmail.com for more information.
Only one discount code can be applied to each transaction. Discounts can only be processed at the time of purchase, not after.
Once payment has been made and your confirmation e-mail has been sent, we are unable to cancel orders. We always try and prepare items for immediate shipping, and get them out to our customers as soon as possible. Once this process has commenced we are, unfortunately, unable to comply with any cancellation requests.
CHANGE OF ADDRESS:
The shipping address for your order is shown in the checkout and on your order confirmation email. In the event that an incorrect address was entered, address changes cannot always be guaranteed. We aim to pack and process orders as promptly as possible, so please do not hesitate to contact us if the incorrect address was given. We highly recommend emailing us immediately after your order is place, however we cannot guarantee instant responses to email enquiries.
Coco de Chom takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated. We are also not liable for any duties or taxes associated with your order incurred by your local customs office.
CHANGES TO TERMS AND CONDITIONS
Coco de Chom may occasionally make operational changes to our website or service. We reserve the right to make such alterations without notice or consequence.
Any changes that will affect our customers will be published on our website and will take effect immediately from their time of publication.