REFUND & RETURNS

Effective September 17, 2026
This policy applies to purchases made on or after the effective date.

Standard Returns

Contact us within 14 calendar days of delivery to request a return. Once approved, ship the item back with tracking within seven calendar days of receiving your return authorization.

The delivery date is the date shown by the carrier's tracking record. If items are delivered separately, the standard return period for each item begins on its individual delivery date.

Requests submitted after the 14-day period or returns shipped after the seven-day authorization period are not eligible unless otherwise required by law or approved by Coco de Chom in writing.

Do not ship a standard return before receiving authorization and the correct return address.

Return Eligibility

To qualify for a standard return, the item must be:

• Unworn, unused, unwashed and unaltered
• Clean and free from perfume, deodorant, makeup, stains or other marks
• Returned with the original tags attached
• In its original packaging when available
• Accompanied by the order number or proof of purchase

Trying an item on indoors to assess its fit is permitted. Wearing an item beyond a brief try-on—including wearing it to an event, on vacation, for a photoshoot or in social-media content—means the item has been used and is not eligible for a standard return.

Each item in a multi-item order must independently meet the same deadlines and condition requirements. Keeping or wearing some items does not extend the return period for the remaining items.

We inspect every return. Items showing signs of wear, washing, alteration, damage or use may be declined or returned to the customer at the customer's expense, except where applicable law provides otherwise.

Exchanges

We accept exchanges for a different size or color, subject to availability. Because our pieces are handmade in small batches, we cannot guarantee that the requested replacement will remain in stock.

Customers are responsible for the cost of returning the original item and shipping the replacement item unless the exchange is required because the item arrived damaged, defective or incorrect.

If the requested replacement is unavailable, we will contact you to arrange an eligible refund or another available option.

Final-Sale Items

Items clearly marked Final Sale at the time of purchase, along with custom and personalized orders, cannot be returned or exchanged except where required by applicable law.

How to Request a Standard Return

1. Use the “Request a Return / Withdrawal” link in your delivery-confirmation email or in our website footer. You may also email info@cocodechom.com.

2. Submit your request within 14 calendar days of delivery.
3. Include your order number, name and the item you wish to return.
4. Wait for return authorization and the correct return address.
5. Ship the item with tracking within seven calendar days of receiving authorization.
6. Keep your shipping receipt and tracking number until your return has been processed.

Standard returns shipped without authorization may not be accepted. Coco de Chom is not responsible for return packages lost, damaged or undelivered in transit, except where applicable law provides otherwise.

Return and Exchange Shipping

Customers are responsible for return and exchange shipping costs unless the item arrived damaged, defective or incorrect.

Original shipping charges, customs duties, taxes and international fees are non-refundable except where required by applicable law.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or incorrect, email info@cocodechom.com with:

• Your order number and name
• Clear photographs of the issue
• A brief description of the problem

Once the issue is confirmed, we will provide an appropriate resolution, which may include a prepaid return label, replacement or refund.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges and return shipping costs are non-refundable unless the item arrived damaged, defective or incorrect or applicable law requires otherwise.

Your bank, credit-card company or payment provider may require additional time to post the refund after it has been issued.

Incorrect Addresses, Refused Deliveries and Returned Packages

Customers are responsible for providing a complete and accurate delivery address and for accepting the shipment.

If an order is returned to Coco de Chom because of an incorrect or incomplete address, refusal of delivery or unpaid customs charges, any eligible refund will be processed only after the merchandise is safely returned and inspected.

Original shipping charges, return shipping costs, customs duties and related fees are non-refundable and may be deducted from the refund except where applicable law requires otherwise.

EU Right of Withdrawal

Where the statutory EU Right of Withdrawal applies, you may notify us of your decision to withdraw from your purchase within 14 calendar days of delivery without giving a reason.

If multiple goods from one order are delivered separately, the statutory withdrawal period generally begins when you or a person designated by you receives the last item.

Your withdrawal is effective when you notify us; prior approval is not required to exercise this statutory right. Please use the “Request a Return / Withdrawal” link in your delivery-confirmation email or in our website footer. You may also email info@cocodechom.com so we can promptly provide the correct return address and instructions.

After notifying us, you must ship the item back within a further 14 calendar days. You are responsible for the direct cost of return shipping.

For a valid withdrawal, we will reimburse the payments required by applicable law, including the item price and, where applicable, the cost of our least-expensive standard delivery option. Additional costs for upgraded or express delivery are non-refundable.

Reimbursement will be issued to the original payment method without undue delay and no later than 14 calendar days after we are informed of your withdrawal. We may withhold reimbursement until we receive the returned item or you provide evidence that it has been shipped, whichever occurs first.

You may inspect or try on the item as you would in a store. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the item. Wearing the garment beyond trying it on may reduce its value.

Sale or clearance status alone does not remove an applicable EU Right of Withdrawal. Goods made to your specifications or clearly personalized may be excluded, along with other exclusions provided by law.

Other Consumer Rights

Where applicable consumer-protection law provides a longer or more favorable right than this policy, that legally required right will apply.

For questions, contact info@cocodechom.com.