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We do have specific return and exchange policies. Please read the following details carefully for a comprehensive understanding of our terms and policies.
We gladly accept exchanges and returns provided you:
Please contact us if you wish to request an exchange or a refund. We cannot accept returns unless it is pre-approved by us.
We offer our customers a refund or exchange if you are not satisfied with our products within 5 working days since the day that you received an order.
We don’t cover the shipping cost of returning and if you wish to request a refund we only offer the refund for the cost of the products. We will provide you the return label without any cost for defective or damaged products only.
R E T U R N and E X C H A N G E details
>>>Returns can be processed for items that are unworn and unused, with original packaging materials and tags attached, are returnable within 20 days (US Customers) and 40 days (International Customers) of original purchase date.
>>> We do not accept returns for sales, custom or personalized orders and Item(s) on sale.
>>> Item(s) returned to us without any return authorization will not be accepted or credited.
>>> If there is a defect, fault or material damage (picture proof required) of the garment we will exchange the product or refund payment once the product has been returned if deemed necessary.
E X C H A N G E details
>>> Buyers are responsible for all exchange shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. All shipping fees are strictly non-refundable.
R E T U R N S Procedure
R E T U R N S Procedure (Defects, Faults, Damage)
Please email firstname.lastname@example.org and include the following information to expedite returning faulty items:
Once we receive your information and authorize the return or replacement, we will send you a return shipping label, provide you with a replacement, or both.
Refunds can only be issued via the original payment method such as credit card or Paypal.
We will always strive to provide the best resolution for both Coco De Chom and our valued customers.