Terms and Conditions
Welcome to www.cocodechom.com. This website is owned and operated by COCO DE CHOM, a registered trademark in the U.S., based in Dallas, Texas, USA with Sales tax ID: 32080697348 and registered business in Dallas, TX, USA. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions.
- General Information
These terms and conditions ("Terms", "Terms and Conditions") govern your use of the www.cocodechom.com website (the "Service") operated by COCO DE CHOM ("us", "we", or "our").
- Acknowledgment
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Your use of the website constitutes your agreement to all such Terms, and you agree to comply with all applicable laws and regulations regarding your use of the Service. If you disagree with any part of the terms, then you may not access or use the Service.
By accessing the Service, you also represent and warrant that you are at least 18 years of age or are visiting the Service under the supervision of a parent or guardian. If you are using the Service on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case the terms “you” or “your” shall refer to such entity.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use and enjoyment of the Service.
If you choose to create an account on our Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Your continued use of the Service following the posting of changes to these Terms will be deemed your acceptance of those changes. It is your responsibility to review these Terms periodically for any updates or changes.
- Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, but not limited to, your name, email address, phone number, shipping address, billing address, and payment information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, or other reasons. We also reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Order Confirmation: Once your order is placed, you will receive an email confirmation. This email serves as an acknowledgment of your order and includes your order number and purchase details. Please review this information and contact us immediately if there are any discrepancies or errors.
Payment: Payment must be received by us before our acceptance of an order. We accept various payment methods, which will be listed on our website. All payments are processed securely, and your payment details are not stored on our servers.
Pricing and Availability: All prices are listed in USD and are subject to change without notice. We make every effort to ensure the accuracy of the pricing and availability information on our website. However, errors may occur, and we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information, we shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price.
Shipping and Delivery: Shipping and delivery times are estimates and may vary depending on the destination and shipping method selected. We are not responsible for any delays in shipping or delivery caused by events outside our control, including but not limited to customs delays, natural disasters, or carrier delays. Customers are responsible for any customs or import duties that may be applicable.
Returns and Refunds: Our return and refund policy is detailed on our website. Please review it before making any purchases. If you have any questions or concerns about a Purchase, please contact our customer service team.
Risk of Loss: All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Accuracy of Billing and Account Information: We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
By making a Purchase, you agree to comply with these terms and any other policies posted on our website. If you have any questions about your Purchase or our policies, please contact us for assistance.
- Shipping
It is a condition of purchase that the customer is responsible for any customs or duty fees imposed by their local customs authorities. Please check your country's rules and regulations on importing and buying goods from overseas prior to purchasing as these amounts are subject to change. If your country requires you to pay duties and you choose not to, the item will either be returned to us, held by customs, or destroyed and your original shipping fee cannot be refunded.
We strongly suggest you consult with your local customs department to understand further about duties and taxes which may apply to your order and may be charged by your country. You can also call your local post office and ask about the possible duties on your order.
- Size Guide
Please note the size guides are general and sizes will vary slightly between fabrications. Please email info@cocodechom.com for more information.
- Discounts
Only one discount code can be applied to each transaction. Discounts can only be processed at the time of purchase, not after.
- Order Cancellation
Once payment has been made and your confirmation email has been sent, we are unable to cancel orders. We always try to prepare items for immediate shipping and get them out to our customers as soon as possible. Once this process has commenced, we are, unfortunately, unable to comply with any cancellation requests.
- Intellectual Property Rights
All elements of this website, including but not limited to texts, the database with all data published on the website, the layout and graphic design of the web pages, the sales catalog, photos, images, and videos on the site, are protected by copyright, database rights, trademark rights, patent rights, and all other forms of intellectual property rights worldwide. These elements remain the exclusive property of COCO DE CHOM.
You may not copy, reproduce, republish, upload, post, transmit, distribute, or use any of these elements in any way without the prior written consent of COCO DE CHOM. Unauthorized use of any of these materials may violate copyright laws, trademark laws, privacy laws, and communications regulations and statutes.
Written consent from COCO DE CHOM must be obtained for any intended use of our intellectual property, except in cases where COCO DE CHOM has made it possible to share certain elements via social networks. In such cases, the consent will be limited to the specific elements and social networks for which COCO DE CHOM has made sharing possible.
Any unauthorized use of the elements on this website is strictly prohibited and will be pursued in the courts to the fullest extent of the law. This includes, but is not limited to, using our images, text, or any other materials without permission for commercial purposes or on other websites.
By using this website, you acknowledge that all intellectual property rights in all material and content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.
- Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation email. In the event that an incorrect address was entered, address changes cannot always be guaranteed. We aim to pack and process orders as promptly as possible, so please do not hesitate to contact us if the incorrect address was given. We highly recommend emailing us immediately after your order is placed; however, we cannot guarantee instant responses to email enquiries.
COCO DE CHOM takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated. We are also not liable for any duties or taxes associated with your order incurred by your local customs office.
- Changes to Terms and Conditions
COCO DE CHOM may occasionally make operational changes to our website or service. We reserve the right to make such alterations without notice or consequence. Any changes that will affect our customers will be published on our website and will take effect immediately from their time of publication.
- Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.
- Contact Information
If you have any questions about these Terms, please contact us at info@cocodechom.com.