FAQs
Popular questions from our customers
How can I get COCO DE CHOM that will fit me?
The sizes of our products vary among our styles.
- For kimono Robe, knowing your exact measurements is the best way to find out how well the kimonos will fit. Majority of our Kimono Robes come in ‘One Size’ and are designed in an oversized manner, with adjustable and removable wrap sash and tie closures. For measurements details, check our product page.
- For dresses, you can follow the same standards, unless the bottom of the dress is not fit around the hip, in which case, we recommend you to choose the blouse size. Contact us for more information.
Can you make custom made dresses?
No, custom made dresses are not available now. When available, you will get to know through our website update.
How do I clean my COCO DE CHOM?
Wash your COCO DE CHOM separately with your hand for the first three washes. Also, check the composition tag or contact us for further instructions.
Where is the COCO DE CHOM manufactured?
Our production processes are sustainable and eco-friendly. Our artisan team handcrafts our products in Thailand. We also work with local artisans who craft our products in small workshops. Their workshops are located in a safe environment.
Are my payments details secure?
Yes, we use encrypted payment platforms that are 100% secure to process our online deals. These encrypted payment platforms do not grant us access to your card details. You can as well proceed to make a payment with PayPal.
Are all your customers required to pay Sales Tax?
We only collect Sales Tax for deliveries that are within the State of Texas. Deliveries to other locations are excluded from Sales Tax charges.
I placed an order but did not receive any tracking email. What is the next step?
If you placed an order but did not get the tracking information in your inbox, we advise that you keep checking for the next three days. If after three days you did not receive your tracking information, please check your spam folder or contact us to confirm whether the order went through.
Can I make an order and send it as a gift to my loved ones?
Yes! You can purchase an item as a gift for your loved ones. Once the payment for your order has been processed, you will be allowed to attach a message to the item; this is useful if you are sending the item as a gift to a colleague, family or friend.
How much will be charged for shipping to my address?
You need to add item(s) to the cart and enter your desired delivery address to get the estimated cost for shipping. The shipping cost will be made available to you before making a payment and after completing the payment.
Do you provide expedited shipping services?
Yes, we offer 1-2 days shipping expedited choices within the United States. Check our shipping calculation on the checkout page or contact us for more details.
Do you ship to other countries apart from the US?
Yes, we do! While shopping on our website, simply click on the country flag at the top right-hand side of our website, and then click on 'Change Delivery Country’, to select your desired country.
When should I be expecting my order?
We are fast in dispatching your item within two business days through our trusted courier to your destination, once you make an order. For more details, check our shipping page or contact us for more detail.
Where can I find answers to questions on the return policy?
For all questions that are related to the return policy, please click HERE for more details.
Can an influencer partner with you?
We do appreciate your consideration to partner with us. Please send your details through our email at info@cocodechom.com and the kind of partnership you are seeking. We will get back to you if we considered your application.
How best can I communicate with you?
Sending an email to us is the best way to communicate with us. You can also send a voicemail to us, by calling 469.380.1567. Please add your email address to the voice call, so that we can get back to you as fast as possible.